INTRODUCTION

United Way of Southeastern New England (UWSENE) is a non-profit organisation that provides services to donors, communities, and social service agencies.

INVOLVEMENT OF UWSENE’S BOARD IN BSC?

After developing its mission, the Board should be involved in developing the Balanced Scorecard (BSC) as a mean of translating the vision into a balanced system of strategic objectives. Currently, the Board and senior management’s support for the BSC are not clearly communicated. As such, some staff do not understand its importance and resist changes that are necessary to effect its long-term strategies.

THE BSC IMPLEMENTATION PROCESS

The Board can implement the BSC through the following 4 stages.

Stage 1: Clarification of Vision and Strategy

The Board can use the BSC to establish UWSENE’s strategy of developing ... Showed first 120 words of 378 Size (words) ...

... Continuing with another 115 out of 378 Size (words) ...perspective focus on reserving funds as a targeted % of operating budget;

Customer perspective is met by gathering customer’s feedback on quality and timeliness of service;

Review internal business processes like enhancing database within one year (by displaying customised information); and

Learning & Growth perspective with emphasis on staff’s development (allocate a % of employees’ training hours on the effective use of BSC).

Stage 3: Refinement of First-cut BSC

It is proposed to define the departmental and individual goals. The departments/individuals should feel that they own the BSC, as it is reflective of their own goals and vision. It is thus important to allow additional measures to be incorporated accordingly. Upon embarking on a pilot trial, a ...Essay still continues 100 more words...